Help Desk and Infrastructure Services

help-desk

BETSOL delivers best-practices and tools to its clients to drive high availability, around-the-clock support, and cost reduction.
We continuously exceed industry benchmarks and beat cost and quality targets. This video provides real-world results from one of our clients.

Why companies chose BETSOL?

  • Level 1, Level 2, and Level 3 Support
  • Cloud Infrastructure
  • Network Operations Center (NOC)

Areas of Expertise

ITIL Aligned Best Practices

Help Desk
Incident Management
Event Management
Problem Management
Configuration Management
SLA Management
Change Management
Solution Portal

Technology Expertise

BETSOL deploys best-in-class technology and resources for its hosted Help Desk and Infrastructure Management Offers

Technology-Expertise-Logos

Here's what our clients say

“BETSOL’s Infrastructure and Help Desk Managed Services have helped enable our growth and re-affirm our market dominance.”

 

CIO Arise – Martin Ingram

Manage

Manage (Priced per hour)

BETSOL help desk and infrastructure support experts handle your uptime and availability with exceptional levels of service. Quickly scale your organization with staffing from BETSOL. Simple, predictable pricing.

  • 24x7x365 Support or Just Out-of-Hours
  • Staff Augmentation and Niche Roles Tiers 1-3
  • Unlimited Desktop Support
  • Server Administration & Support
  • Security Assessments
  • Best Practice Analysis
  • Mobile Device Management
  • Proactive Monitoring
  • Inventory, Asset, & Configuration Management
  • Operations Manager
  • Custom Reporting

Manage & Hosting

Manage & Hosting (Priced per Employee)

Full outsourcing of your help desk and infrastructure support. Ensures your business systems are operating with optimal availability for your users. Includes both the staffing and technology platform.

  • Everything from MANAGE
  • Remote Access
  • Help Desk Platform
  • Session Recording
  • Security Audits
  • Support Portal
  • Phone, Chat, and Email Support Tool Sets
  • Knowledge Base
  • Notifications
  • Quality Audits

Additional Services

Additional Services (à La Carte Pricing)

Optional add-on services to enhance both MANAGE and HOST+MANAGE offers. These services provide customized solutions to meet and exceed your organization’s requirements.

  • Onsite Support
  • Advanced Security & Threat Protection
  • Help Desk Platform
  • Cloud Monitoring & Management
  • Virtualization & Product Lifecycle Management
  • Service Level Agreement (SLA) Monitoring

Services We Offer

BETSOL implements industry best-practices, 24x7x365 support operations, and ITIL standards, while giving you the ability to flex and deliver best-in-class customer satisfaction KPIs.

Frequently Asked Questions

A Service Desk Manager is akin to a Post Officer in that all kinds of support requests come to them and they delegate these tasks to various teams after duly analysing the issue. A SDM is thus required to have a inch deep mile wide awareness of all aspects of Information Technology so that they know whom to reach out to for speedy and efficient resolution.

Service Desks are specialized forms of Helpdesk that specializing in managing IT issues. Service Desk Management requires wide competency in all disciplines of IT services like Networking, System Administration, Databases and Application Support.

Infrastructure Management Services encompass the whole spectra of services from Service Desk Management to Network Administration, Server Administration, Datacenter Management, Information Security and IT best practices. It is essentially the effective management of all the components which enable an organization to deliver a service to the end user enabling the organization to focus on its core competency.

Infrastructure Management ensures business functions can continue while maintaining Confidentiality, Integrity and Availability. A properly managed Infrastructure ensures Service Delivery guarantees and up-time close to 100%. In a well managed Infrastructure the organization can avoid unpredictable downtime and Outages and concentrate on innovation and improvement of services.

Infrastructure is the skeleton around which a business can build its muscle. A well designed and well maintained infrastructure is critical in reliable and secure delivery of services. In today's world wrought with Cyber security risks a well managed Infrastructure manages to stay updated and secure ensuring compliance with the latest industry standards.

Contact Us

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USA

10901 W. 120th Ave, Suite 235, Broomfield, CO 80021

Phone: (844) 4BETSOL (toll free)
Fax: 303-464-3009

 

India

Brigade Software Park, ‘B’ Block, 7th Floor
Banashankari 2nd Stage, Bangalore-560070 India

Phone: +91 80 26710458