Help Desk and Infrastructure Managed Services

Why Companies Choose BETSOL

BETSOL delivers best-practices and tools to its clients to drive high availability, around-the-clock support, and cost reduction.
We continuously exceed industry benchmarks and beat cost and quality targets. This video provides real-world results from one of our clients.

ITIL Aligned Best Practices

Help Desk
Incident Management
Problem Management
Event Management
Configuration Management
SLA Management
Change Management
Solution Portal

Technology Expertise

BETSOL deploys best-in-class technology and resources for its hosted Help Desk and Infrastructure Management Offers

Client Testimonial

“BETSOL’s Infrastructure and Help Desk Managed Services have helped enable our growth and re-affirm our market dominance.”
- Martin Ingram (CIO – Arise)

Services We Offer

BETSOL implements industry best-practices, 24x7x365 support operations, and ITIL standards,
while giving you the ability to flex and deliver best-in-class customer satisfaction KPIs.

Manage (Priced per hour)

BETSOL help desk and infrastructure support experts handle your uptime and availability with exceptional levels of service.
Quickly scale your organization with staffing from BETSOL. Simple, predictable pricing.
24x7x365 Support or Just Out-of-Hours
Staff Augmentation and Niche Roles Tiers 1-3
Unlimited Desktop Support
Server Administration & Support
24x7x365 Support or Just Out-of-Hours
Security Assessments

Mobile Device Management
Proactive Monitoring
Inventory, Asset, & Configuration Management
Operations Manager
Custom Reporting
Best Practice Analysis

Manage & Hosting (Priced per Employee)

Full outsourcing of your help desk and infrastructure support. Ensures your business systems
are operating with optimal availability for your users. Includes both the staffing and technology platform.
Everything from MANAGE
Help Desk Platform
Remote Access
Session Recording
Security Audits

Support Portal
Phone, Chat, and Email Support Tool Sets
Knowledge Base
Notifications
Quality Audits

Additional Services (à La Carte Pricing)

Optional add-on services to enhance both MANAGE and HOST+MANAGE offers.
These services provide customized solutions to meet and exceed your organization’s requirements.
Onsite Support
Advanced Security & Threat Protection
Back-up & Business Continuity

Cloud Monitoring & Management
Virtualization & Product Lifecycle Management
Service Level Agreement (SLA) Monitoring

Contact BETSOL to Get Started with Your Help Desk and Infrastructure Management

Please submit this form and one of our expert sales executive will reply to you quickly.