Help Desk & Infrastructure Services
Transform your traditional IT environment
into a new-age revolution
Help Desk & Infrastructure Services
We deliver the best practices and tools to our clients to drive high availability, around-the-clock support, and cost reduction. Get ahead of the global competition by upgrading your workforce with highly trained back-office executives to add much-needed value to the infrastructure of your business across all fields.
We are one global team.
We embrace to create 360° value everywhere.
Take operational efficiency to a new level with our
extensive IT infrastructure capabilities.
We help companies evolve their IT infrastructure from a capital-intensive, hardware-oriented
discipline to one that is modern, software-defined & intelligent.
Networking Solutions
Optimize and secure your network while addressing the needs of a modern, dispersed, BYOD workforce with our modern networking solutions. We aim to maximize uptime and availability with modern architecture, monitoring, outage management, backups, and disaster recovery.
Security Services
Achieve security and compliance for your enterprise and mid-sized business with our professional services and solutions that protect your hardware and data from potential cyberattacks.
IT Infrastructure Automation
With our enterprise-grade expertise in infrastructure automation and patented infrastructure management toolsets, we aim to improve overall security, reduce time-to-market and unsuccessful deployments.
Virtualization Services
Leverage BETSOL's expertise to create a clear roadmap of cloud transition by assessing your virtualization, application modernization, and cloud computing opportunities. Our virtualization services centralize administrative tasks and reduce hardware costs while improving scalability and workloads.
SecOps Services
We approach SecOps through a zero-trust strategy, automating critical handoff points, and helping prioritize risks across hybrid-cloud environments. Enable seamless collaborations between DevOps and SecOps through automating builds and identifying risks before they become breaches.
Backup & Disaster Recovery
Our expertise in Backups and Data Management helps you strategize enterprise resiliency. We provide a turn-key solution that allows you to securely protect your critical workloads and instantly recover your real-time applications when a disaster strikes. Every second matters, during downtime.
Storage Solutions
Our storage expertise spans from modern multi-cloud optimization to cost-effective tape archives. We provide server, client, and end-point data backup with proactive testing and monitoring.
Areas of expertise
Create experiences that matter.
Level 1
Support
Level 2
Support
Level 3
Support
Cloud
Infrastructure
Network Operations
Center (NOC)
Information technology infrastructure library (ITIL)
aligned best practices for an enhanced customer experience.
Explore our wide range of services consistent with ITIL standards. Let your IT staff concentrate on
strategic operations and revenue-generating ideas, and leave the firefighting to us.
Help
desk
Incident
management
Event
management
Problem
management
Configuration
management
SLA
management
Change
enablement
Solution
portal
Performance pushed beyond limits.
We make things possible.
See how we help our clients become the next and best versions of
themselves- around the world, each and every day.
Service plans we offer
Competitively priced, high-touch.
Manage
(Priced Per Hour)
With our MANAGE services, we handle your uptime and availability with exceptional service levels. Our infrastructure support experts scale up your organization with simple and predictable pricing.
- 24*7 Support or Just Out-of-Hours
- Staff Augmentation and Niche Roles Tiers 1-3
- Inventory, Asset, & Configuration Management
- Unlimited Desktop Support
- Server Administration & Support
- Security Assessments
- Best Practice Analysis
- Mobile Device Management
- Proactive Monitoring
- Operations Manager
- Custom Reporting
Manage & Hosting
(Priced Per Employee)
With our MANAGE & HOST services, we provide full outsourcing of your help desk and infrastructure support requirements. We ensure that your business systems are operating with optimal availability for your users. It includes both - staffing and technology platforms.
- Everything from MANAGE
- Phone, Chat, & Email Support Tool Sets
- Remote Access
- Help Desk Platform
- Session Recording
- Security Audits
- Support Portal
- Knowledge Base
- Notifications
- Quality Audits
Additional Services
(Ã La Carte Pricing)
With our ADDITIONAL services, you get an option to enhance both MANAGE and HOST+MANAGE offers. These services provide customized solutions to meet and exceed your organization’s requirements.
- Onsite Support
- Advanced Security & Threat Protection
- Help Desk Platform
- Cloud Monitoring & Management
- Virtualization & Product Lifecycle Management
- Service Level Agreement (SLA) Monitoring
BETSOL’s Infrastructure and Help Desk Managed Services have helped
enable our growth and re-affirm our market dominance.
Martin Ingram
CIO, ARISEDeliver exponential value to your business with our
infrastructure and help desk services.
Power your success with our other unmatched services.
Select your service. Discover our impact.
Cloud Enablement Services
Our cloud enablement services rapidly deploy cloud applications, integrate with legacy processes, migrate data across platforms, and effectively manage your cloud expense.
Product Engineering Services
Our Product Engineering Services assist businesses to succeed by implementing innovation, accelerating product development, and helping them venture into new markets whilst cutting down costs.