Help Desk and Infrastructure Management Solutions

BETSOL Help Desk & Infrastructure Managed Services

BETSOL implements industry best-practices, 24x7x365 support operations, and ITIL standards, while giving you the ability to flex and deliver best-in-class customer satisfaction KPIs.

MANAGE
Priced per Hour
  • BETSOL help desk and infrastructure support experts handle your uptime and availability with exceptional levels of service. Quickly scale your organization with staffing from BETSOL. Simple, predictable pricing. 
  • 24x7x365 Support or Just Out-of-Hours
  • Staff Augmentation and Niche Roles Tiers 1-3
  • Unlimited Desktop Support
  • Server Administration & Support
  • Security Assessments
  • Mobile Device Management
  • Proactive Monitoring
  • Inventory, Asset, & Configuration Management
  • Operations Manager
  • Custom Reporting
  • Best Practice Analysis
HOST + MANAGE
Priced per Employee
  • Full outsourcing of your help desk and infrastructure support. Ensures your business systems are operating with optimal availability for your users. Includes both the staffing and technology platform.
  • Everything from MANAGE
  • Help Desk Platform
  • Remote Access
  • Session Recording
  • Security Audits
  • Support Portal
  • Phone, Chat, and Email Support Tool Sets
  • Knowledge Base
  • Notifications
  • Quality Audits
Additional Services
à La Carte Pricing
  • Optional add-on services to enhance both MANAGE and HOST+MANAGE offers. These services provide customized solutions to meet and exceed your organization’s requirements.
  • Onsite Support
  • Advanced Security & Threat Protection
  • Back-up & Business Continuity
  • Cloud Monitoring & Management
  • Virtualization
  • Product Lifecycle Management
  • Service Level Agreement (SLA) Monitoring

Client Testimonial

“BETSOL’s Infrastructure and Help Desk Managed Services have helped enable our growth and re-affirm our market dominance.”

Martin IngramCIO – Arise

Why Companies Choose BETSOL

BETSOL delivers best-practices and tools to its clients to drive high availability, around-the-clock support, and cost reduction. We continuously exceed industry benchmarks and beat cost and quality targets. This video provides real-world results from one of our clients.

Help Desk and Infrastructure Management Excellence

BETSOL deploys best-in-class technology and resources for its hosted Help Desk and Infrastructure Management Offers. 

ITIL Aligned Best Practices

  • Help Desk
  • Incident Management
  • Problem Management
  • Event Management
  • Configuration Management
  • SLA Management
  • Change Management
  • Solution Portal

Technology Expertise

Contact BETSOL to Get Started with Your Help Desk and Infrastructure Management

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