Help Desk

and Infrastructure Managed Services

Why Companies Choose BETSOL

BETSOL delivers best-practices and tools to its clients to drive high availability, around-the-clock support, and cost reduction.
We continuously exceed industry benchmarks and beat cost and quality targets. This video provides real-world results from one of our clients.

ITIL Aligned Best Practices

Incident Management
Problem Management
Event Management
SLA Management
Change Management
Solution Portal

Technology Expertise

BETSOL deploys best-in-class technology and resources for its hosted Help Desk and Infrastructure Management Offers

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Vmware logo | BETSOL
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Client Testimonial

“BETSOL’s Infrastructure and Help Desk Managed Services have helped enable our growth and re-affirm our market dominance.”
- Martin Ingram (CIO – Arise)

Services We Offer

BETSOL implements industry best-practices, 24x7x365 support operations, and ITIL standards,
while giving you the ability to flex and deliver best-in-class customer satisfaction KPIs.

Manage (Priced per hour)

BETSOL help desk and infrastructure support experts handle your uptime and availability with exceptional levels of service.
Quickly scale your organization with staffing from BETSOL. Simple, predictable pricing.

Staff Augmentation and Niche Roles Tiers 1-3
Unlimited Desktop Support
Server Administration & Support
Security Assessments
Mobile Device Management
Proactive Monitoring
Inventory, Asset, & Configuration Management
Operations Manager
Custom Reporting

Manage & Hosting (Priced per Employee)

Full outsourcing of your help desk and infrastructure support. Ensures your business systems
are operating with optimal availability for your users. Includes both the staffing and technology platform.

Remote Access
Help Desk Platform
Session Recording
Security Audits
Phone, Chat, and Email Support Tool Sets
Knowledge Base
Notifications
Quality Audits

Additional Services (à La Carte Pricing)

Optional add-on services to enhance both MANAGE and HOST+MANAGE offers.
These services provide customized solutions to meet and exceed your organization’s requirements.

Advanced Security & Threat Protection
Help Desk Platform
Virtualization & Product Lifecycle Management
Service Level Agreement (SLA) Monitoring

Frequently Asked Questions ( FAQ )

What is service desk manager?

Service desk managers oversee the efficient resolution of technical issues of individuals and organizations.

What is difference between helpdesk and service desk?

Helps Desks are general support organizations whereas Service Desk manage IT as a service.

What is infrastructure management services?

Infrastructure management oversees the essential operational aspects of an organization including IT, equipment, data, security, human resources, processes, and procedures.

Why is infrastructure management important?

Infrastructure management ensures business functions maintain security, continuity, and effectiveness.

Why is infrastructure important for business?

Why is infrastructure important for business?
Businesses need infrastructure management to maintain continuity of operations.

Contact BETSOL to Get Started with Your Help Desk and Infrastructure Management

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