and Infrastructure Managed Services
Why Companies Choose BETSOL
BETSOL delivers best-practices and tools to its clients to drive high availability, around-the-clock support, and cost reduction.
We continuously exceed industry benchmarks and beat cost and quality targets. This video provides real-world results from one of our clients.
ITIL Aligned Best Practices
BETSOL deploys best-in-class technology and resources for its hosted Help Desk and Infrastructure Management Offers
Services We Offer
BETSOL implements industry best-practices, 24x7x365 support operations, and ITIL standards,
while giving you the ability to flex and deliver best-in-class customer satisfaction KPIs.
Manage (Priced per hour)
BETSOL help desk and infrastructure support experts handle your uptime and availability with exceptional levels of service.
Quickly scale your organization with staffing from BETSOL. Simple, predictable pricing.
|Staff Augmentation and Niche Roles Tiers 1-3|
|Unlimited Desktop Support|
|Server Administration & Support|
|Mobile Device Management|
|Inventory, Asset, & Configuration Management|
Manage & Hosting (Priced per Employee)
Full outsourcing of your help desk and infrastructure support. Ensures your business systems
are operating with optimal availability for your users. Includes both the staffing and technology platform.
|Help Desk Platform|
|Phone, Chat, and Email Support Tool Sets|
Additional Services (à La Carte Pricing)
Optional add-on services to enhance both MANAGE and HOST+MANAGE offers.
These services provide customized solutions to meet and exceed your organization’s requirements.
|Advanced Security & Threat Protection|
|Help Desk Platform|
|Virtualization & Product Lifecycle Management|
|Service Level Agreement (SLA) Monitoring|
Frequently Asked Questions ( FAQ )
Service desk managers oversee the efficient resolution of technical issues of individuals and organizations.
Helps Desks are general support organizations whereas Service Desk manage IT as a service.
Infrastructure management oversees the essential operational aspects of an organization including IT, equipment, data, security, human resources, processes, and procedures.
Infrastructure management ensures business functions maintain security, continuity, and effectiveness.
Why is infrastructure important for business?
Businesses need infrastructure management to maintain continuity of operations.
Contact BETSOL to Get Started with Your Help Desk and Infrastructure Management
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